Recent News

MAY 17, 2010

Outstanding Service Earns National Award
Always On Call Answering Service, LLC
Wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, New Hampshire has been honored with the exclusive 2010 Award of Excellence for the Third Consecutive Year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and Call Center Services including Telephone Answering and Message Delivery. Always On Call Answering Service, LLC was presented with the award at ATSI’s 2010 Annual Convention held at the Westin Gaslamp Quarter, San Diego, California.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients; the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The training that the agents of ATSI members receive in preparation for professionally handling these test phone calls is the best assurance that an Award of Excellence Winner is a high quality provider of telephone answering services!” says ATSI President, Larry Goldenberg.

Now a three-time winner, Always on Call Answering Service, LLC earned the Silver Award for three consecutive years. ATSI extends its congratulations to the staff of Always on Call Answering Service, LLC for their proven quality service to their customers.

Always On Call is family owned and operated telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call emphasizes providing personalized, caring, communications to clients throughout North America. Their mission statement is, “You will never find another answering service that will care more about your business than we will!”

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JANUARY 1, 2010

Local telephone answering service merges to offer enhanced features to clients and award winning personalized service.

Midland, Michigan – Salutation, a locally owned telephone answering service has recently merged with Always On Call Answering Service, LLC, an award winning family owned and operated company headquartered in Concord, New Hampshire.

Always On Call Answering Service, LLC, established in 1992 by M. Ellen Brosseau, provides telephone answering service to business professionals throughout North America. Sharon Miller, owner of Salutation, formerly known as The Branch Office, has been providing phone and office support services to local businesses and nonprofit organizations since 1979.

According to Always On Call’s Client Services Manager, Emily Murdough, the merger will offer clients with enhanced features and a staff that becomes an extension of their office when they can’t be there to answer the telephone personally. “The combined services of our organizations will truly provide peace of mind to the clients in knowing that their calls are being answered professionally and efficiently 24 hours a day, 365 days per year.” The new telecommunications system is able to offer numerous new features to clients including customized messaging, toll-free service, text messaging, e-mailing, faxing, voice mail, employee scheduling software, and more!

The merger is effective immediately and has allowed employees from both companies to be retained. Local employees in Midland will be able to connect to the main office in New Hampshire, ultimately providing redundancy in the event of a natural disaster or emergency situation. The main office is also equipped with an on-site telecommunications server room and redundant equipment including an emergency power system. Their outstanding team has been awarded the 2009 and 2009 Award of Excellence for Outstanding Service by both the Association of TeleServices International and the Canadian Call Management Association.

Always On Call Answering Service, LLC, DBA Salutation Communications is proud to continue offering affordable local service to the many businesses in the Tri City area, starting at $39.95 per month. For further information, please visit their website www.alwaysoncall.com or contact them at (989) 839-5500 or (800) 828-1085.

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JANUARY 1, 2010

Outstanding Employee Receives National Award

Emily Murdough, Client Services Manager, of Always On Call Answering Service, LLC has been awarded the 2009 Christina Collins Scholarship for her contribution to the National Amtelco Equipment Owners’ Association. Emily serves on the NAEO Education Committee as an educator of Amtelco software to teach member organizations how to efficiently handle calls and messages for business professionals.

“It is my privilege to inform you that the NAEO Board of Directors has awarded you the Christina Collins Scholarship for 2009,” says NAEO Executive Director, Shannon Pfarr Thompson. The scholarship is bestowed on a worthy employee from an NAEO member’s office for the sole purpose of attending the annual NAEO or ATSI conference or any other seminar or training sponsored by NAEO within 16 months of the from the date awarded. The fund recognizes the immense contributions that Christina Collins made to the messaging industry, and especially her interest in education.

“Emily’s dedication to Always On Call and the telemessaging industry as a whole is tremendous. We are truly fortunate to have her as a member of our team and I am proud of her endeavors and accomplishments,” says, Gerald R. Brosseau, II, Vice-President and Director of Operations.

Emily will be attending the 2010 NAEO Annual Conference in Newport Beach, California in March where she is scheduled to conduct several training sessions for the NAEO Education Committee and formally receive the Christina Collins award.

Emily is currently the Client Services Manager at Always On Call Answering Service, LLC, headquartered in Concord, New Hampshire. The entire team at Always On Call has recently been awarded the 2008 & 2009 Award of Excellence for Outstanding Service by both the Association of TeleServices International and the Canadian Call Management Association. Their mission statement is, “You will never find another answering service that will care more about your business than we will!” For more information about Always On Call, please visit their website www.alwaysoncall.com or call toll free at (800) 974-5197.

About NAEO
The National Amtelco Equipment Owners’ Association was founded in 1983 as “An association of Amtelco users dedicated to education, networking, and development of best practices among members.” NAEO now incorporates hundreds of telephone answering services, call centers, and hospitals that offer specialized and enhanced operator based services.

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SEPTEMBER, 2009

Outstanding Service Brings National Award
Always On Call Answering Service, LLC
Wins CAM-X Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honoured with the exclusive 2009 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Always On Call Answering Service, LLC was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna, BC.

Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year.
 
"The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.” says CAM-X President Mary Anne Straw.   “We congratulate Always On Call Answering Service, LLC for their achievements.”

Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Now a two-time winner Always On Call Answering Service, LLC earned the Bronze Award for two consecutive years. CAM-X extends its congratulations to the staff of Always On Call Answering Service, LLC on their proven quality service to their customers.

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JUNE, 2009

Outstanding Service Earns National Award
Always On Call Answering Service, LLC
Wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honored with the exclusive 2009 Award of Excellence for the second consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and Call Center Services including Telephone Answering and Message Delivery. Always On Call Answering Service, LLC was presented with the award at ATSI’s 2009 Annual Convention held at the Westin Convention Center, in Pittsburgh, Pennsylvania.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients; the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers. There are no winners or losers in this program; participation itself guarantees you will provide a higher level of service!” says ATSI President, Dennis O’Hara.

Now a two-time winner, Always On Call Answering Service, LLC earned the Bronze Award for two consecutive years. ATSI extends its congratulations to the staff of Always On Call Answering Service, LLC on their proven quality service to their customers.

Always On Call is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call emphasizes providing personalized, caring, communications to clients throughout North and Central America. Their mission statement is, “You will never find another answering service that will care more about your business than we will!” For more information about Always On Call Answering Service, LLC, please visit their website at HYPERLINK "http://www.alwaysoncall.com" www.alwaysoncall.com or call toll free at (800) 974-5197.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

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SEPTEMBER, 2008

Outstanding Service Brings National Award
Always On Call Answering Service Wins CAM-X Award of Excellence

Always On Call Answering Service of Concord, NH has been honoured with the exclusive 2008 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call centre services including telephone answering and message delivery. Always On Call Answering Service was presented with the award recently at the CAM-X 44th Annual Convention and Trade Show held at the Deerhurst Inn, Huntsville, ON.

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 19th year. Always On Call is proud to have scored among the top 25 answering services.

"In order to win the Award of Excellence, management needs to create a complete buy in of the program to all levels of their company. Winners of the AOE program have proven that their operation is progressive, professional, and successful in enhancing overall excellence and customer service," says CAM-X President, Casey Smit. "We congratulate Always On Call Answering Service for their achievements."

Always On Call Answering Service, LLC is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call represents hundreds of business professionals by providing caring communications. Their mission statement is, “You will never find another answering service that will care more about your business than we will!" For more information about Always On Call, please visit their website at www.alwaysoncall.com or www.funeralservice.net or call toll free at (800) 974-5197.

About CAM-X
Founded in 1964, CAM-X began as a national trade association representing live answering services, the Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

CAM-X extends its congratulations to the staff of Always On Call Answering Service on their proven quality service to their customers.

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JUNE, 2008

Outstanding Service Earns National Award
Always On Call Answering Service, LLC Wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honored with the exclusive 2008 Award of Excellence. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Always On Call Answering Service was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence. Always On Call is proud to have scored among the top 25 answering services.

“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels.” Says ATSI President Allan Fromm. “We congratulate Always On Call Answering Service for their achievements.”

ATSI extends its congratulations to the staff of Always On Call Answering Service on their proven quality of service to their customers.

Always On Call Answering Service, LLC is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call has continued to expand and now represents clients throughout North America including 85% of New Hampshire Funeral Homes. Always On Call provides telephone answering service for a variety of industries in addition to funeral service, including medical, property management, plumbing and HVAC, construction, and more. Their mission statement is, “You will never find another answering service that will care more about your business than we will!” For more information about Always On Call, please visit their website at www.alwaysoncall.com or call toll free at (800) 974-5197 or a local office near you: Concord, NH: (603) 229-4299; Conway, NH: (603) 447-1500; Littleton, NH: (603) 444-3200.

JANUARY, 2008
Gerald R. Brosseau, President and Licensed Funeral Director and Embalmer has been elected to continue as member of the executive board of the New Hampshire Funeral Directors’ Association.

JANUARY 19, 2008

Gerald R. Brosseau, II, Vice-President and Director of Operations addressed the 108th Annual Meeting of the New Hampshire Funeral Directors’ Association in Meredith, New Hampshire. As part of the continuing education credits for licensed funeral directors, Gerald presented a program from “retrieving messages from the lady next door” to answering services with modern technology, such as the Amtelco Infinity system. The advantages of call forwarding, call patching, text messaging were all explained as part of the program, including proper telephone etiquette with respect to funeral service.

JANUARY 14, 2008

Gerald R. Brosseau, II, Vice-President and Director of Operations recently attended the Amtelco Infinity 5 Installation, Configuration, and Troubleshooting Seminar in Madison, Wisconsin. This achievement certifies his completion of training in the configuration and maintenance of the Amtelco telecommunications system and peripherals. With this certification, Gerald is able to better maintain and perform diagnostic maintenance on the equipment within the onsite telecommunications server room.

NOVEMBER 1, 2007
The entire staff of Always On Call Answering Service, LLC is endeavoring to receive the 2008 Association of Teleservices International Award of Excellence. Tele-receptionists begin random evaluations on their call performance skills, caring and compassionate attitude, and accuracy in message taking. The program lasts eight months, with an award ceremony in June, 2008 at the ATSI Annual Conference.

NOVEMBER, 2007
Gerald R. Brosseau, II, Vice-President and Director of Operations has been recently elected to the National Amtelco Equipment Owners’ Association Education Committee. His aptitude for learning the Amtelco Infinity telecommunications system has been rewarded by assisting an educational program to teach others at the 2008 NAEO Annual Conference in Savannah, Georgia. Gerald will be associate instructing “Intelligent Series Scripting” to fellow answering service owners and employees.

OCTOBER 3, 2007
The executive board of the New Hampshire Funeral Directors’ Association toured the Always On Call facilities, utilizing our conference room for their business meeting. In addition, Mark Cournoyer of Cournoyer Funeral Home displayed his Harley Davidson motorcycle hearse to Always On Call employees and NHFDA board members.

AUGUST, 2007
Always On Call Answering Service became a member of the Greater Concord Chamber of Commerce. Gerald R. Brosseau, II was also accepted into the Concord Young Professionals Network.