Recent News

Always On Call CEO and Co-Founder Passes Away
Gerald Roger Brosseau (1951 - 2015)

June 4, 2015

Gerald Roger Brosseau, 63, of Derby, Vt., died Wednesday, June 4, 2015, at his residence following a period of declining health.

Born June 5, 1951, in Germantown, Pa., he was the son of Orville Entiene and Katharine (Heintzelman) Brosseau.

Gerald graduated from Northeast High School, class of 1969 in Fort Lauderdale, Fla., and subsequently Miami-Dade College in the field of funeral directing and embalming. Gerald was married to Margaret Ellen (Brundage) Brosseau on April 19, 1980. Gerald was a Licensed Funeral Director and Embalmer in New Hampshire and Florida. He proudly served on the board of directors for the New Hampshire Funeral Directors' Association for many years, holding the position as Treasurer until his death.

Gerald was the CEO and a co-founder of Always On Call Answering Service LLC, an award-winning company based in Concord. In his position, he developed a niche to provide specialized services to funeral professionals as an extension of their business. Prior to becoming a funeral director, Gerald was an accomplished chef, restaurateur, writer, including being a radio announcer at WFTL Radio in his teenage years, earning the coveted Silver Mic Award at the age of 14. Gerald also enjoyed his time as an owner of a successful dairy farm in Troy, Vt.

Gerald was an Ordained Christian Minister and dedicated his life to helping others. He was recognized for many years as Santa Claus for the Shriner's Hospital in Tampa, Fla., and for the Stranahan House, in Fort Lauderdale, Fla. His memberships include Lodge No. 249 of F&AM, Sebring, Fla; Mahi Shiners, Miami, Fla.; Scottish Rite, Valley of Lake Worth, Orient of Florida; York Rite Bodies, Lauderdale Council No. 24 Royal & Select Masters, Fort Lauderdale, Fla.; PWOS of the Order of the White Shrine of Jerusalem, Judea Shrine No. 14, Fort Lauderdale, Fla.; Order of the Eastern Star, Tri-Gate Chapter No. 276, Fort Lauderdale, Fla.; Loyal Order of Moose; and the National Funeral Directors Association.

Gerald was preceded in death by his parents, Orville and Katharine (Heintzelman) Brosseau. He is survived by his wife, Ellen; sons, Gerald R. Brosseau II and fiancé, Vicki Lopez, grandson, Braiden of Cape Coral, Fla., and George J. and Heather Brosseau of Hampton Beach; godson Dakota Brosseau of Jeffersonville, Vt.; sister, Gisele Phipps of Maine, and brothers Richard Brosseau and George Brosseau of Vermont and Texas, respectively, as well as numerous aunts, uncles, nieces, nephews and cousins.

Visiting hours will be 2 to 4 p.m. and 6 to 8 p.m. on Tuesday, June 9, 2015, at Mayhew Funeral Home, (Routes 3 & 104), Meredith. The Rev. Jonathan Hopkins, pastor of Concordia Lutheran Church, Concord, will officiate a prayer service at 3 p.m. Burial will be held in the Slatedale Cemetery in Slatedale, Pa., on Thursday at 1 p.m.

The family has asked that memorial donations be sent in loving memory of Gerald to The Shriner's Hospital for Children – Tampa, 2900 Rocky Point Drive, Tampa, Fla. 33607-1460

Mayhew Funeral Homes and Crematorium of Meredith and Plymouth have been entrusted with the arrangements.

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Outstanding Service Brings National Award to Concord, NH Based Company
Always On Call Answering Service LLC Wins CAM-X 2014 Award of Excellence

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Outstanding Service Brings National Award to Concord, NH Based Company
Always On Call Answering Service LLC Wins CAM-X Award of Excellence

Concord, NH, October 7, 2013 - Always On Call Answering Service LLC of Concord, NH, provider of industry-leading telephone answering services, has been honored with the exclusive 2013 CAM-X Award of Excellence for the sixth consecutive year. To win the award, Always On Call was scored on courtesy, response time, accuracy and overall service to clients. The Canadian Call Management Association (CAM-X), the industry’s trade association, presented Always On Call with the award at the CAM-X 49th Annual Convention and Trade Show held at the Fairmont Southampton, Bermuda in late September.
 
“The CAM-X Award of Excellence is a benchmarking, service-oriented program proven to enhance customer service for the telephone answering service industry across North America and throughout the world, ” says CAM-X President, Doug Swift. “Technological advancements have made it possible to serve a variety of client needs, yet it is vital that call takers perfect the art of customer satisfaction and good manners to present a professional and competent image. The CAM-X award of Excellence ensures that these criteria are not only met but exceeded.”

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. If the company scores 80% or better in all categories, they are presented with the coveted Award of Excellence. The program is now in its 24th year.

Always On Call provides telephone answering services for a variety of industries and business professionals, including funeral directors, healthcare providers, property managers and other service providers. Because accuracy is paramount, Always On Call’s tele-receptionists are extensively trained and well experienced in handling every aspect of the calls.

“We hire experienced, well-educated tele-receptionists and train them thoroughly to make sure our customer service reflects a gold standard,” explains Always On Call President Gerald Brosseau. “Combined with our industry-leading technology, we provide the best service out there.”

Unlike many other answering services, Always On Call now has the technology to guarantee private communication with the MiSecure Messaging application—a HIPAA and HITECH compliant means of sending and receiving messages from Apple, Android and Blackberry devices. This allows healthcare providers to keep patient health information (PHI) secure and allows other professionals to keep client information confidential. The speed and reliability of the MiSecure app saves time and improves efficiency at any organization.

“We’re very proud of receiving the Award of Excellence six years in a row,” says Brosseau. “It is a reflection of our true dedication to our customers.”

About CAM-X: Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.

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OCTOBER 2012

CAMX 2012

Outstanding Service Brings National Award
Always On Call Answering Service LLC Wins CAM-X Award of Excellence

Always On Call Answering Service LLC of Concord, NH has been honoured with the exclusive 2012 Award of Excellence for the fifth consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Always On Call Answering Service LLC was presented with the Award recently at the CAM-X 48th Annual Convention and Trade Show held at the Delta Ocean Pointe Resort & Spa in Victoria, BC.

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 23rd year.
 
“The CAM-X Award of Excellence program has set the bar for top quality service in the Telephone Answering Service Industry across North America and beyond. Call taking has evolved tremendously from simply taking a message into serving a complex variety of client needs. This evolution has also brought forth the expectation that every call can be a great one. The judging criteria for what makes a call, a “Great Call” is what truly makes the difference in the quality of service provided”, says CAM-X President Brad French. “Winning this award is a clear statement about a company’s level of commitment to providing the highest level of service to clients. I congratulate Always On Call Answering Service LLC for their achievements.”

Now a five-time winner, Always On Call Answering Service LLC earned the Gold Award for five consecutive years. CAM-X extends its congratulations to the staff of Always On Call Answering Service LLC on their proven quality service to their customers.

Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.

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JUNE 2011

ATSI 2011

Outstanding Service Earns National Award
Always On Call Answering Service, LLC wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honored with the exclusive ATSI 2011 Award of Excellence for the fourth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery across North America and the UK. Always On Call Answering Service, LLC was presented with the award at ATSI’s 2011 Annual Convention held at the Grand Hyatt, San Antonio, TX.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 15th year.

"TSI prides itself in agent training through many mediums. The AWARD OF EXCELLENCE is one of the most rewarding. This "secret caller" program is an intense program extending throughout the year with test calls being made to registered participants and handled by random agents', says ATSI President Michael Fultz. 'I think there has always been a misconception of a company winning THE AWARD OF EXCELLENCE; however, member companies QUALIFY for this prestigious award. If a company qualifies for the AWARD OF EXCELLENCE they have set the bar for quality in the Telephone Answering Service Industry."

Now a four-time winner Always On Call Answering Service, LLC earned the Silver Plus Award for four consecutive years. ATSI extends its congratulations to the staff of Always On Call Answering Service, LLC on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

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Camx 2010

Outstanding Service Brings National Award
Always On Call Answering Service, LLC
Wins CAM-X Award of Excellence

Always On Call Answering Service, LLC, of Concord, NH has been honoured with the exclusive 2010 Award of Excellence for the third consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Always On Call Answering Service, LLC was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV.

Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21st year.
 
"Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year.  This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole.  And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers.” says CAM-X President Gary Blair. “We congratulate Always On Call Answering Service, LLC for their achievements.”

Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Now a three-time winner Always On Call Answering Service, LLC earned the Silver Award for three consecutive years. CAM-X extends its congratulations to the staff of Always On Call Answering Service, LLC on their proven quality service to their customers.

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MAY 17, 2010

news

Outstanding Service Earns National Award
Always On Call Answering Service, LLC
Wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, New Hampshire has been honored with the exclusive 2010 Award of Excellence for the Third Consecutive Year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and Call Center Services including Telephone Answering and Message Delivery. Always On Call Answering Service, LLC was presented with the award at ATSI’s 2010 Annual Convention held at the Westin Gaslamp Quarter, San Diego, California.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients; the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The training that the agents of ATSI members receive in preparation for professionally handling these test phone calls is the best assurance that an Award of Excellence Winner is a high quality provider of telephone answering services!” says ATSI President, Larry Goldenberg.

Now a three-time winner, Always on Call Answering Service, LLC earned the Silver Award for three consecutive years. ATSI extends its congratulations to the staff of Always on Call Answering Service, LLC for their proven quality service to their customers.

Always On Call is family owned and operated telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call emphasizes providing personalized, caring, communications to clients throughout North America. Their mission statement is, “You will never find another answering service that will care more about your business than we will!”

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JANUARY 1, 2010

Local telephone answering service merges to offer enhanced features to clients and award winning personalized service.

Midland, Michigan – Salutation, a locally owned telephone answering service has recently merged with Always On Call Answering Service, LLC, an award winning family owned and operated company headquartered in Concord, New Hampshire.

Always On Call Answering Service, LLC, established in 1992 by M. Ellen Brosseau, provides telephone answering service to business professionals throughout North America. Sharon Miller, owner of Salutation, formerly known as The Branch Office, has been providing phone and office support services to local businesses and nonprofit organizations since 1979.

According to Always On Call’s Client Services Manager, Emily Murdough, the merger will offer clients with enhanced features and a staff that becomes an extension of their office when they can’t be there to answer the telephone personally. “The combined services of our organizations will truly provide peace of mind to the clients in knowing that their calls are being answered professionally and efficiently 24 hours a day, 365 days per year.” The new telecommunications system is able to offer numerous new features to clients including customized messaging, toll-free service, text messaging, e-mailing, faxing, voice mail, employee scheduling software, and more!

The merger is effective immediately and has allowed employees from both companies to be retained. Local employees in Midland will be able to connect to the main office in New Hampshire, ultimately providing redundancy in the event of a natural disaster or emergency situation. The main office is also equipped with an on-site telecommunications server room and redundant equipment including an emergency power system. Their outstanding team has been awarded the 2009 and 2009 Award of Excellence for Outstanding Service by both the Association of TeleServices International and the Canadian Call Management Association.

Always On Call Answering Service, LLC, DBA Salutation Communications is proud to continue offering affordable local service to the many businesses in the Tri City area, starting at $39.95 per month. For further information, please visit their website www.alwaysoncall.com or contact them at (989) 839-5500 or (800) 828-1085.

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JANUARY 1, 2010

Outstanding Employee Receives National Award

Emily Murdough, Client Services Manager, of Always On Call Answering Service, LLC has been awarded the 2009 Christina Collins Scholarship for her contribution to the National Amtelco Equipment Owners’ Association. Emily serves on the NAEO Education Committee as an educator of Amtelco software to teach member organizations how to efficiently handle calls and messages for business professionals.

“It is my privilege to inform you that the NAEO Board of Directors has awarded you the Christina Collins Scholarship for 2009,” says NAEO Executive Director, Shannon Pfarr Thompson. The scholarship is bestowed on a worthy employee from an NAEO member’s office for the sole purpose of attending the annual NAEO or ATSI conference or any other seminar or training sponsored by NAEO within 16 months of the from the date awarded. The fund recognizes the immense contributions that Christina Collins made to the messaging industry, and especially her interest in education.

“Emily’s dedication to Always On Call and the telemessaging industry as a whole is tremendous. We are truly fortunate to have her as a member of our team and I am proud of her endeavors and accomplishments,” says, Gerald R. Brosseau, II, Vice-President and Director of Operations.

Emily will be attending the 2010 NAEO Annual Conference in Newport Beach, California in March where she is scheduled to conduct several training sessions for the NAEO Education Committee and formally receive the Christina Collins award.

Emily is currently the Client Services Manager at Always On Call Answering Service, LLC, headquartered in Concord, New Hampshire. The entire team at Always On Call has recently been awarded the 2008 & 2009 Award of Excellence for Outstanding Service by both the Association of TeleServices International and the Canadian Call Management Association. Their mission statement is, “You will never find another answering service that will care more about your business than we will!” For more information about Always On Call, please visit their website www.alwaysoncall.com or call toll free at (800) 974-5197.

About NAEO
The National Amtelco Equipment Owners’ Association was founded in 1983 as “An association of Amtelco users dedicated to education, networking, and development of best practices among members.” NAEO now incorporates hundreds of telephone answering services, call centers, and hospitals that offer specialized and enhanced operator based services.

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SEPTEMBER, 2009

news
Outstanding Service Brings National Award
Always On Call Answering Service, LLC
Wins CAM-X Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honoured with the exclusive 2009 Award of Excellence for the second consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Always On Call Answering Service, LLC was presented with the award recently at the CAM-X 45th Annual Convention and Trade Show held at the Delta Grand Okanagan, Kelowna, BC.

Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 20th year.
 
"The Award of Excellence program offers the industry the kind of quality testing and benchmarking that is essential to help establish the kind of service levels that are being demanded by our customers.” says CAM-X President Mary Anne Straw.   “We congratulate Always On Call Answering Service, LLC for their achievements.”

Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Now a two-time winner Always On Call Answering Service, LLC earned the Bronze Award for two consecutive years. CAM-X extends its congratulations to the staff of Always On Call Answering Service, LLC on their proven quality service to their customers.

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JUNE, 2009

news
Outstanding Service Earns National Award
Always On Call Answering Service, LLC
Wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honored with the exclusive 2009 Award of Excellence for the second consecutive year. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and Call Center Services including Telephone Answering and Message Delivery. Always On Call Answering Service, LLC was presented with the award at ATSI’s 2009 Annual Convention held at the Westin Convention Center, in Pittsburgh, Pennsylvania.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients; the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence.

“The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers. There are no winners or losers in this program; participation itself guarantees you will provide a higher level of service!” says ATSI President, Dennis O’Hara.

Now a two-time winner, Always On Call Answering Service, LLC earned the Bronze Award for two consecutive years. ATSI extends its congratulations to the staff of Always On Call Answering Service, LLC on their proven quality service to their customers.

Always On Call is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call emphasizes providing personalized, caring, communications to clients throughout North and Central America. Their mission statement is, “You will never find another answering service that will care more about your business than we will!” For more information about Always On Call Answering Service, LLC, please visit their website at HYPERLINK "http://www.alwaysoncall.com" www.alwaysoncall.com or call toll free at (800) 974-5197.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

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SEPTEMBER, 2008

news
Outstanding Service Brings National Award
Always On Call Answering Service Wins CAM-X Award of Excellence

Always On Call Answering Service of Concord, NH has been honoured with the exclusive 2008 Award of Excellence. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s trade association for providers of call centre services including telephone answering and message delivery. Always On Call Answering Service was presented with the award recently at the CAM-X 44th Annual Convention and Trade Show held at the Deerhurst Inn, Huntsville, ON.

Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 19th year. Always On Call is proud to have scored among the top 25 answering services.

"In order to win the Award of Excellence, management needs to create a complete buy in of the program to all levels of their company. Winners of the AOE program have proven that their operation is progressive, professional, and successful in enhancing overall excellence and customer service," says CAM-X President, Casey Smit. "We congratulate Always On Call Answering Service for their achievements."

Always On Call Answering Service, LLC is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call represents hundreds of business professionals by providing caring communications. Their mission statement is, “You will never find another answering service that will care more about your business than we will!" For more information about Always On Call, please visit their website at www.alwaysoncall.com or www.funeralservice.net or call toll free at (800) 974-5197.

About CAM-X
Founded in 1964, CAM-X began as a national trade association representing live answering services, the Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

CAM-X extends its congratulations to the staff of Always On Call Answering Service on their proven quality service to their customers.

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JUNE, 2008


Outstanding Service Earns National Award
Always On Call Answering Service, LLC Wins ATSI Award of Excellence

Always On Call Answering Service, LLC of Concord, NH has been honored with the exclusive 2008 Award of Excellence. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunications and call centre services including telephone answering and message delivery. Always On Call Answering Service was presented with the award at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, MO.

After six months of intensive testing, an independent panel of judges scored call-handling skills such as courtesy, response time, accuracy and overall service to their clients, the cornerstones of the call management industry. If a company scored 80% or better in ALL categories, they are presented with the coveted Award of Excellence. Always On Call is proud to have scored among the top 25 answering services.

“The Award of Excellence is a ‘mystery shopper’ program that provides independent testing for quality assurance in customer service levels.” Says ATSI President Allan Fromm. “We congratulate Always On Call Answering Service for their achievements.”

ATSI extends its congratulations to the staff of Always On Call Answering Service on their proven quality of service to their customers.

Always On Call Answering Service, LLC is a comprehensive telephone answering service headquartered in Concord, New Hampshire. Founded in 1992 by Gerald & Ellen Brosseau and son, Gerald R. Brosseau, II, Always On Call has continued to expand and now represents clients throughout North America including 85% of New Hampshire Funeral Homes. Always On Call provides telephone answering service for a variety of industries in addition to funeral service, including medical, property management, plumbing and HVAC, construction, and more. Their mission statement is, “You will never find another answering service that will care more about your business than we will!” For more information about Always On Call, please visit their website at www.alwaysoncall.com or call toll free at (800) 974-5197 or a local office near you: Concord, NH: (603) 229-4299; Conway, NH: (603) 447-1500; Littleton, NH: (603) 444-3200.

JANUARY, 2008
Gerald R. Brosseau, President and Licensed Funeral Director and Embalmer has been elected to continue as member of the executive board of the New Hampshire Funeral Directors’ Association.

JANUARY 19, 2008

Gerald R. Brosseau, II, Vice-President and Director of Operations addressed the 108th Annual Meeting of the New Hampshire Funeral Directors’ Association in Meredith, New Hampshire. As part of the continuing education credits for licensed funeral directors, Gerald presented a program from “retrieving messages from the lady next door” to answering services with modern technology, such as the Amtelco Infinity system. The advantages of call forwarding, call patching, text messaging were all explained as part of the program, including proper telephone etiquette with respect to funeral service.

JANUARY 14, 2008

Gerald R. Brosseau, II, Vice-President and Director of Operations recently attended the Amtelco Infinity 5 Installation, Configuration, and Troubleshooting Seminar in Madison, Wisconsin. This achievement certifies his completion of training in the configuration and maintenance of the Amtelco telecommunications system and peripherals. With this certification, Gerald is able to better maintain and perform diagnostic maintenance on the equipment within the onsite telecommunications server room.

NOVEMBER 1, 2007
The entire staff of Always On Call Answering Service, LLC is endeavoring to receive the 2008 Association of Teleservices International Award of Excellence. Tele-receptionists begin random evaluations on their call performance skills, caring and compassionate attitude, and accuracy in message taking. The program lasts eight months, with an award ceremony in June, 2008 at the ATSI Annual Conference.

NOVEMBER, 2007
Gerald R. Brosseau, II, Vice-President and Director of Operations has been recently elected to the National Amtelco Equipment Owners’ Association Education Committee. His aptitude for learning the Amtelco Infinity telecommunications system has been rewarded by assisting an educational program to teach others at the 2008 NAEO Annual Conference in Savannah, Georgia. Gerald will be associate instructing “Intelligent Series Scripting” to fellow answering service owners and employees.

OCTOBER 3, 2007
The executive board of the New Hampshire Funeral Directors’ Association toured the Always On Call facilities, utilizing our conference room for their business meeting. In addition, Mark Cournoyer of Cournoyer Funeral Home displayed his Harley Davidson motorcycle hearse to Always On Call employees and NHFDA board members.

AUGUST, 2007
Always On Call Answering Service became a member of the Greater Concord Chamber of Commerce. Gerald R. Brosseau, II was also accepted into the Concord Young Professionals Network.


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